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All Insights
Thoughts on enterprise transformation, product leadership, and AI in service management.
May 29, 2026
The Catalog Quality Curator
We deployed HelixGPT expecting it to transform how employees find and request services. It did — for the services that were ready. For the rest, it guessed, misrouted, or gave up. The problem was never the AI. It was always the content. Here is how we are fixing it, and what we learned about making an enterprise service catalog genuinely intelligent.
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May 27, 2026
blog post 2
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May 5, 2026
blog 33
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February 2, 2026
blog 4
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