About me
I’m a Senior Digital Product Manager and SAFe Product Owner with 20+ years of experience across enterprise IT, digital platforms, and large-scale service management solutions.
My background combines product management, enterprise architecture, and Agile leadership, with a strong focus on building scalable digital platforms that deliver measurable business value in complex global organizations.
At Ericsson I currently own strategy, roadmap, and lifecycle management for the Enterprise Service Management Platform, balancing business priorities with technical sustainability, integrations, architecture, and total cost of ownership.
My experience spans Product strategy & roadmap ownership, Enterprise Service Management Platforms, SAFe Product Ownership, Release Train Engineering, Enterprise architecture & integrations, Agile transformation at scale, Vendor & supplier collaboration, IT4IT and service operations, and AI and agentic transformation.
I’ve led cross-functional teams and planning across large enterprise environments, facilitating PI Planning and aligning delivery across multiple teams while driving platform evolution used by thousands of users globally.
Latest Insights
Thoughts on enterprise transformation, product leadership, and AI in service management.
The Catalog Quality Curator
We deployed HelixGPT expecting it to transform how employees find and request services. It did — for the services that were ready. For the rest, it guessed, misrouted, or gave up. The problem was never the AI. It was always the content. Here is how we are fixing it, and what we learned about making an enterprise service catalog genuinely intelligent.
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COS Data Driven Intelligent Operation – Enterprise Digital Transformation
Led architecture and governance for a cross-functional transformation initiative focused on standardizing customer onboarding and commercial delivery operations.
IT Service Management Containerized Architecture
Led the strategic modernization of Ericsson’s BMC Service Management platform, enabling the upgrade from BMC ITSM 20.02 to Helix 21.3.05 on a newly established containerized platform in AWS. One of the first enterprise applications in the organization to adopt containerized infrastructure.
Migration from On-Prem Infrastructure to AWS Cloud
Led the migration of Ericsson’s BMC Service Management platform to AWS as part of the broader IT strategy to accelerate public cloud adoption and modernize enterprise applications.
IoTMP China Instance – Enterprise Service Management Platform
Led the deployment of a dedicated, highly available PaaS platform in China for IoT operations while complying with local data privacy regulations. Successful production go-live in November 2020.
BMC Smart IT 1.5 Implementation – Enterprise IT Support Transformation
Led the Enterprise IT rollout of BMC Smart IT 1.5 to modernize service desk operations and improve usability for internal IT Support teams. The initiative streamlined ticket handling, increased operational visibility and strengthened collaboration by introducing a more intuitive ITSM experience on top of the existing BMC Remedy platform.
Enable Remedy Archival Policies & Big Data Migration
Led a data lifecycle transformation initiative for the Enable platform by defining Remedy archival policies aligned with business and compliance requirements and migrating historical ITSM data to the enterprise Hadoop Big Data platform. The initiative improved platform performance, preserved access to operational history and established a scalable foundation for long-term analytics and data retention.
Career Journey
Education
Master of Computer Networks
Bachelor of Romanian and French
AI for Business Leaders
Leading Digital Acceleration
Certified SAFe® 6 Practice Consultant
Certified SAFe® 6 Release Train Engineer
Professional Scrum Product Owner I
ITIL® 4 Managing Professional
Core Expertise
Ready to build the future together?
I'm always open to conversations around enterprise product leadership and digital transformation.